Experios Entertainment Pty Ltd (referred to here as "Experios, “our”, “us”, “we”) and the Experios logo are part of Experios Entertainment Pty Ltd (ABN 65 645 829 349). We provide outdoor escape room experiences (Services) with the aim of providing amusement. All dealings with us will be on these terms & conditions (Terms) unless otherwise agreed in writing by us. We reserve the right to make changes at any time.

By using the Services, you are agreeing to these Terms. If you don't agree to these Terms, you may not use the Services.
Experios may modify these Terms at any time. It's important that you review any modified Terms before you continue using the Services.
If you continue to use the Services, you are bound by the modified Terms. If you don't agree to be bound by the modified Terms, then you may not use the Services.
Please make sure you notify all participants of the Service of these Terms.

Safe and Appropriate Use

While you are using our Services, please be aware of your surroundings, and play and communicate safely. You agree that your use of the Services is at your own risk, and that you will not use the Services to violate any applicable law, regulation, policies, or instructions as outlined in these Terms and you will not encourage or enable any other individual to do so.
You agree that in conjunction with your use of the Services you will not make available any unlawful or inappropriate content and you agree that you will not submit inaccurate, misleading, or inappropriate remarks, including data submissions, edits, or removal requests.

Interaction With Your Surroundings

You agree that in conjunction with your use of the Services, you will maintain safe and appropriate contact with other players and other people in the real world.
You will not harass threaten or otherwise violate the legal rights of others.
You will not trespass, or in any manner attempt to gain or gain access to any property or location where you do not have a right or permission to be.
You will not otherwise engage in any activity that may result in injury, death, property damage, nuisance, or liability of any kind.
If you have a dispute with any third party relating to your use of our Services, you release Experios (including our, directors, subsidiaries, joint ventures, and employees) from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.


Depending on the Service used, each participant will need to have access to a mobile phone with the following capabilities:

  • Internet coverage at the outdoor game location
  • Camera to take photos and scan QR codes
  • Android 8+ or iOS 10+
  • Google Chrome browser
  • Fully charged battery the lasts for at least 2 hours of continuous usage
  • PDF viewer to allow opening PDF files
  • Access to the Google Play store or the Apple App store

Under The Age of 18

Experios requires participants to be of the minimum age of 18 to use the Service, unless stated otherwise.


You agree that you are responsible for your own conduct and while using the Services, and for any consequences thereof.
In addition, you agree not to do any of the following, unless applicable law mandates that you be given the right to do so:

  • use the Services or its content, or any portion thereof, for any commercial purpose or in a manner not permitted by these Terms;
  • attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services or its content;
  • bypass, remove, deactivate, descramble, or otherwise circumvent any technological measure implemented by Experios or any of Experios' providers or any other third party (including another user) to protect the Services or its content;
  • violate any applicable law or regulation; or
  • encourage or enable any other individual to do any of the foregoing.

Any attempt by you to disrupt or interfere with the Service is a breach of Experios' Terms and may be a breach or violation of criminal and civial laws.


All payments are processed by an external party (Stripe). In case of any payment issues or disputes, find more information here.
Terms and conditions of Stripe can be found here.

Refund Policy

Experios' Services will not be subject to refunds.
In case you are facing any technology issues, Experios will try to help resolve the issue where it can. At its discretion, it may reissue a game code. No refund will be given.

Weather Conditions

Experios' Services are played outdoors and are subject to weather conditions. Always check the weather forecasts and local conditions before starting the Service.
Experios does not provide a refund in case the Service could not be used due to weather conditions.
Once the Service has started, it can't be paused, stopped or restarted.

Road Closure and Limited Access

Experios' Services are played outdoors and there can be instances where certain areas or roads are not accessible.
In these cases, please notify us immediately and DO NOT attempt to gain access to areas or roads that are closed.
Always follow local rules and regulations, even if that means you cannot use the Service to the full extent.

Force Majeure

Force majeure includes all unexpected events and problems, which reasonably are not to be expected and could not have been prevented. This includes, but is not limited to, third-party negligence, website outages, strikes, etc. Experios cannot be held accountable in these circumstances and does not provide a refund.


All prices listed on our website are subject to change at any time. This includes sales, discounts and promotions.


To the extent permitted under applicable law, you agree that neither Experios nor any party associated with us, will be liable to you for any direct, indirect, incidental, special, punitive, exemplary or consequential damages.
This includes lost profits, loss of data, hardware damage or system failure arising out of or in connection with these Terms.
You agree to communicate this exclusion of liability to any person that you invite to use an Experios Service.
At all times make sure you follow the instructions.
Any illegal, unlawful or wrongful conduct while using the Service should not be committed.


You acknowledge that you will not publish, photograph, make copies of or otherwise expose the game content. This includes both by word of mouth, on paper and online.

Data and Privacy

By purchasing and using our Service, you consent to providing your email address to Experios to be able to send you instructions and other information.
During the use of the Service, you can opt to receive results via email, which is not required.
As part of the Service, any photos taken will be stored on Experios, or affiliated third-party, servers and can be used for marketing purposes.

IP and Copyright

Experios, or an affiliated third party, is the sole owner the Service and its content and owns the Intellectual Property rights. It is strictly forbidden to copy, distribute or resell any of the content.
This includes but is not limited to: design, fonts, text, graphics, logos, icons, images, sounds, videos, data compilations, website layout, underlying code and software.

Your Obligations

When purchasing and using Services offered by Experios, you acknowledge that:

  • you have made all participants aware of these Terms and all participants have read, understood and agreed to these Terms;
  • all participants are able to travel to the game location;
  • Experios, nor any other party, can be held responsible in any way for the use of the Service, including any damage that is a result of interactions between participants;

Breach of Terms

In case you breach the Terms listed on this page, Experios reserves the right to deactivate your game code without providing a refund.


In case you have any questions or concerns about the Terms listed on this page, contact us via email.